The Effective Support Windscreen illustrates how Universal, Early Help (Additional and Intensive) and Specialist services in Essex are provided and how support is made available at each level of need for children and young people and their families.

Click on the colours below to find out more.

Level 1

Personalised Universal Services

Level 2

Additional needs met by universal and targeted services working together, Shared Family Assessment not required but can be used

Level 3

Multi-agency approach required using Shared Family Assessment and Lead Professional or Family team response

Level 4

Specialist and high level interventions statutory process

The Children & Families Hub

  • Provides Advice and Guidance to the public and professionals looking for support at  Level 2 and Level 3,
  • is the referral pathway to request for support from Family Solutions (Level 3 Intensive Support) and
  • is the referral pathway for any safeguarding concerns at Level 4 (Specialist on the Effective Support Windscreen)

When you call 0345 603 7627 - please specifically ask for the Children & Families Hub and state if you are

  • a Member of the Public or
  • a Professional

Member of Public will speak to a Family Adviser who will discuss and identify with you the right services that will help to meet the family's needs.

Professionals will have to state if they call for

  • the Consultation Line (Social Worker will give advice but not record the call) or
  • the Priority Line (because an immediate response is necessary).

If the Family Adviser feels that there are Child Protection concerns that require Social Care involvement then they will complete a request with you.

You may also be asked to complete a form.

  • To access Family Solutions support you need to complete a Request For Support Form Read more.  
  • A  Process map has been created in order to help you understand the support you can access from the Children & Families Hub.

What’s New?

  • New Practitioner guide - How do I hold a TAF virtually
  • The Directory of Services is currently being updated and new versions are published as soon as available, so please make sure you use the latest version of the Directory.
  • The Link to the latest version of the SET Procedures has been updated and can be found via the Children's Social Care Tab.